Language for talking on the phone 电话交谈用的词汇
This week's programme focuses on how to talk to a business client on the phone。
Hello? Tip Top Trading. This is Anna speaking.
Hello? Anna speaking.
Hello Mrs Smith, how can I help you?
Hello Mrs Smith, how are you?
I'm really sorry, he's not available at the moment. Can I take a message?
I'm afraid he's busy – shall I ask him to call you back?
Thank you for calling, goodbye.
Language for placing an order 下订单使用语言
This week's programme focuses on placing an order.
I'd like to place an order for…
We're going to need…
Could you send…
Could we also have…
When can we expect to receive them?
Language for politely refusing 婉言拒绝他人请求的语言
This programme focuses on politely refusing a request to do something.
Thank you for your offer. But I'm really sorry, I won't be able to.
I'm afraid it's against company policy
It wouldn't be appropriate.
With regret, I'm going to have to say no.