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酒店简明英语

[日期:03-30] 来源:网络  作者:未知 [字体: ]

 

 

Basic english for hotel service

称谓:

1         直接称谓:Mr.XXX, Mrs.XXX, Ms.XXX, Miss.XXX, Sir,

Madam, Gentlemen, Lady, young gentleman.

2         间接称谓:the lady with you, the gentleman with you,

that lady, that gentleman.

问好:

1         Good morning, sir/madam

早上好!先生/夫人。

2         Good afternoon, sir/madam

下午好!先生/夫人。

3         Good evening, sir/madam

晚上好!先生/夫人。

4         How are you today, sir? 回答:Thank you. And you?

先生,今天一切都好吗?      很好,谢谢。你呢?

欢迎:

1         Welcome to the Guangdong Foreign Businessmen Club/Hotel.

欢迎光临外商活动中心。

2         Welcome to our restaurant.

欢迎光临我们酒店。

3         We’re glad to see you again.

我们很高兴能再见到您。

询问/征询:

1         May I have your name, please?

请问您叫什么名字?

2         Your initials, please?

请问您的名字首写字母?

3         May I have your first name?

请告诉我您的名字。

4         May I take your order now?

我现在为您下单好吗?

5         May I have your room number?

请您告诉我您的房间号,好吗?

6         May I have your signature, sir?……here please.

先生,请您把名字签这儿,好吗?

7         May I know who I’m talking with?(打电话时用)

请问您是哪位?

8         May I ask who is next?

请问下一位是哪位?

9         May I be of service, madam?

请问这位夫人,我能为您做些什么?

10    May I recommend our……, sir?

先生,我能为您推荐我们……

11    May I help you with……madam?

夫人,我能帮您做……

12    Would you like me to book a ……for you?

需要我为您订……

13    Would you like to sit by the window?

您喜欢坐在靠窗边的位置吗?

14    Would you like to have a cup of tea?

来杯咖啡如何?

15    Is there anything else I can do for you, madam?

这儿需要我帮忙吗?

16    How about a……

您觉得……怎样?

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